Returns / Shipping

What is your return policy?
We do not offer returns or exchanges.  Please read our "About Vintage Rugs" page by clicking the link before purchasing.

What kind of shipping and local pick up do you offer?
We offer FREE shipping! Although...A nominal shipping charge is added at check out to rugs in our Extra Large collection to offset the high cost to us to ship very large and heavy rugs.

 

We ship out quickly via UPS Ground within 2 days after order is submitted.

 

A delivery signature will be required on all packages over a $1000 value due to increased risk of porch package theft.  We are not responsible for package theft, otherwise known as "porch piracy", theft after a package has been marked as delivered, which is not at all covered by any shipper.  In the case of package theft we recommend you file a police report with local authorities.  We will insure for the full cost of your purchase to cover damage during shipping (which is evidenced by damage to the exterior of the package), or loss within the shipper's system.  *If the packaging is damaged and the damage compromised the contents directly affecting the rug, you MUST document with photographs to the packaging and contents for submitting a claim.  Discarding the packaging without direct correlation to a damaged rug by photographing evidence will negate our ability to submit a claim.  Submitting a claim will require your participation.  Claim resolution takes time as well.  We work hard to ensure a claim is properly processed and completed as soon as possible.

 

You will receive UPS tracking info as soon as it becomes available.  We ship only domestically in the USA.

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LOCAL PICK UP is available at 131 W 1st Street, Elmhurst, Illinois at our retail location and this option is available by clicking on "Pick Up" the drop down menu at the shipping cost in the check out page.