Returns / Shipping

What is your return policy?
WE DO NOT OFFER RETURNS OR EXCHANGES, ALL SALES ARE FINAL.

*Please read our "About Vintage Rugs" page by clicking the link before purchasing.

What kind of shipping and local pick up do you offer?
We offer complimentary shipping to lower 48 states. Local Pick Up is also an option at checkout. If you live in the Chicagoland area kindly choose local pick up if you are buying online, thank you.

 

We ship out quickly via UPS Ground within 2 days after order is submitted.

 

A delivery signature will be required on all packages over a $1000 value due to increased risk of porch package theft.  We are not responsible for package theft, otherwise known as "porch piracy", theft after a package has been marked as delivered, which is not at all covered by any shipper.  In the case of package theft we recommend you file a police report with local authorities.  We will insure for the full cost of your purchase to cover damage during shipping (which is evidenced by damage to the exterior of the package), or loss within the shipper's system.  *If the packaging is damaged and the damage compromised the contents directly affecting the rug, you MUST document with photographs of the packaging and contents for submitting a claim.  Discarding the packaging without direct correlation to a damaged rug by photographing evidence will negate our ability to submit a claim.  Submitting a claim will require your participation.  Claim resolution takes time as well.  We work hard to ensure a claim is properly processed and completed as soon as possible.

 

You will receive UPS tracking info as soon as it becomes available.  We ship only domestically in the USA to the lower 48 states.

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LOCAL PICK UP is available at 131 W 1st Street, Elmhurst, Illinois at our retail location and this option is available by clicking on "Pick Up" the drop down menu at the shipping cost in the check out page.